Merchant Services

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Merchant Services
Merchant Account Application Using the Merchant Center Ordering Swipers Using a Swiper FAQs ...
Setting Up and Using Your Merchant Account / Direct Deposit / Electronic Funds Transfer (EFT)
You just signed up for GiveSmart Fundraise. You're ready and excited to start promoting your GiveSmart Fundraise donation page. The last step in getting a fully functional GiveSmart Fundraise account is to sign up for a merchant account so you w...
Using the Merchant Center
Merchant Center: The Merchant Center is the name of the reporting module that is linked to your merchant account. You can use the merchant center to access transaction/deposit reporting, order credit card swipers, and process refunds/voids. Acces...
Merchant Account FAQs
You may have additional questions about your Merchant Account. Below are some Frequently Asked Questions: How am I billed for transaction fees? How are collected donations sent to my bank account? How will fees be charged if I have a merchant ...
When do nonprofit organizations receive collected donations?
If you have a merchant account... For organizations who have signed up for our Merchant Services , funds are deposited transferred to your bank account the day after the donation has been processed. For more answers about merchant services, revie...
How do I refund a donation?
If a donor accidentally clicks the donation button twice or types in the wrong amount, refunds are possible by logging into your Merchant Center. You will receive funds direct deposited into your Merchant Account, and you have full control of the vo...
How do I use my Credit Card Swiper?
Download Quick Reference Guides Download the following quick reference guides for using the swipers at your event. These guides are for reminding you of the steps and assisting your volunteers only. You still need to review the remainder of this do...
Stolen Credit Card Testing Explained
Occasionally, nonprofit organizations will experience stolen credit card testing on their accounts. This page outlines the basics about credit card testing and the fraud protection process GiveSmart Fundraise uses to ensure your organization and you...
Merchant Account Application - Voided Check or Bank Letter
Submitting a voided check or bank letter As part of the underwriting process, merchant account providers require a voided check or bank letter to be included with the application, as they need to have a formal document from the bank in order to ver...
Digital Signature Process
Even though we have a special relationship with CardConnect, and we channel much of the required information to them on the back end, this form still needs to be filled out completely; it is their standard form for all their clients. You will recei...
How am I billed for transaction fees?
Merchant Accounts All Merchant Account customers will automatically have credit card transaction fees taken from them with the transaction processing. Some of our legacy accounts offered a 0% fees promotion. If you are on this promotion, you will ...
Why did I get a rebate check?
The rebate check you received was for the credit card fees for donations you received using your Merchant Account. When you signed up, you may have received a certain amount of donations free of credit card processing fees. But since certain Merchan...
Merchant Account Application Form
This is the first step to setting up a Merchant Account for your GiveSmart Fundraise account. For more information on the entire process, review this page . This step requires you to complete the initial application so GiveSmart Fundraise can prep...
How are collected donations transmitted to my bank account
Donations collected through GiveSmart Fundraise will be batched to your bank account daily at 6:45pm Pacific. Batches will show up in your bank statement within 24 - 48 hours (depending on the bank) as soon as the transactions are settled. The depo...
How will I receive my credit card swiper?
Swiper orders can be placed once your merchant account is live. The contact for your merchant account will receive an email with the information needed to confirm a swiper order titled 'Your Merchant Account is Live". If you are not the con...
What fees and extra costs are taken out if I have an active merchant account
The fees associated with a merchant account will remain unchanged from whatever is reflected on your GiveSmart Fundraise agreement; there are no additional fees or setup costs associated with the merchant service. The usual fee is $10/month from Ca...
Will my 0% fee agreement still apply when I set up my merchant account?
If your agreement stipulates 0% in fees until a collected threshold is reached, that will also apply with a merchant account set up, but the process is slightly different: Your merchant account provider will still charge the fee agreed upon in your...
How will fees be charged if I have a merchant account?
Your monthly processing fee for money collected in the previous month's collection period is automatically withdrawn from the linked bank account once per month, between the 2nd and 5th (depending on weekends or holidays). If donations were also...
Transferring My Recurring Donations After My Merchant Account is Active
GiveSmart Fundraise does not retain full donor credit card information for security purposes. So if a recurring donation was set up on the temporary payment gateway, it cannot be moved to the merchant account, and will remain active on the temporary...
Is my merchant account PCI Compliant
Your merchant account will be fully PCI compliant at the time it is set up and linked with the GiveSmart Fundraise platform, with no additional action required for you to take in order for that to be the case. The merchant account is set up as the ...
How do donations show up on a donor's credit card statement?
Merchant Account Customers If you already have a merchant account set up for direct deposit of donations, your organization’s DBA name will appear on your donors’ bank statements. Non-Merchant Account Customers All credit and debit ca...
How do I use my Credit Card Swiper on an Android device?
Please note: The Android swipers are legacy devices and no longer supported. This article is being maintained for those who have the old devices and need assistance. If you are needing a new swiper for any reason, you will need to get an iPhone...
How do I use my Credit Card Swiper on an Apple device?
Please make sure your mobile device is compatible with the swipers. If your device is not on this list, it will not work with the swiper and software. Click here to download the pdf list . For ordering and attaching your swiper to your device, ...
CardConnect (CardPointe) Digital Application Process for Existing Braintree Customers
In order to access your merchant application please reach out to your Customer Success Manager. IMPORTANT: The financial signer (individual with authority to create a merchant account on behalf of the organization) needs to complete this applicat...