Merchant Services

In order to access your merchant application please reach out to your Customer Success Manager. IMPORTANT: The financial signer (individual with authority to create a merchant account on behalf of the organization) needs to complete this applicat...

Even though we have a special relationship with CardConnect, and we channel much of the required information to them on the back end, this form still needs to be filled out completely; it is their standard form for all their clients. You will recei...

Merchant Accounts All Merchant Account customers will automatically have credit card transaction fees taken from them with the transaction processing.  For AMEX cards have a transaction fee of 3.95%, while MC, VISA & DISC have a transactio...

Donations collected through GiveSmart Fundraise will be batched to your bank account daily at 6:45pm Pacific. Batches will show up in your bank statement within 24 - 48 hours (depending on the bank) as soon as the transactions are settled. The depo...

Merchant Account Customers If you already have a merchant account set up for direct deposit of donations, your organization’s DBA name will appear on your donors’ bank statements. Non-Merchant Account Customers All credit and debit ca...

Download Quick Reference Guides Download the following quick reference guides for using the swipers at your event. These guides are for reminding you of the steps and assisting your volunteers only. You still need to review the remainder of this do...

Please make sure your mobile device is compatible with the swipers. If your device is not on this list, it will not work with the swiper and software. Click here to view the list . For ordering and attaching your swiper to your device, pleas...

Your monthly processing fee for money collected in the previous month's collection period is automatically withdrawn from the linked bank account once per month, between the 2nd and 5th (depending on weekends or holidays). If donations were also...

Your merchant account will be fully PCI compliant at the time it is set up and linked with the GiveSmart Fundraise platform, with no additional action required for you to take in order for that to be the case. The merchant account is set up as the ...

If a donor accidentally clicks the donation button twice or types in the wrong amount, refunds are possible both within the GiveSmart Fundraise module, for full refunds or logging into your Merchant Center for a partial refund.  Full Refund or...

This is the first step to setting up a Merchant Account for your GiveSmart Fundraise account. For more information on the entire process, review this page . This step requires you to complete the initial application so GiveSmart Fundraise can prep...

Submitting a voided check or bank letter As part of the underwriting process, merchant account providers require a voided check or bank letter to be included with the application, as they need to have a formal document from the bank in order to ver...

You may have additional questions about your Merchant Account. Below are some Frequently Asked Questions: How am I billed for transaction fees? How are collected donations sent to my bank account? How will fees be charged if I have a mercha...

Revenue paid by credit card that was generated in the GiveSmart Fundraise module can be reconciled by reviewing both the transaction report within in GiveSmart Fundraise and the Merchant Center in CardPointe.   GiveSmart Fundraise R...

You just signed up for GiveSmart Fundraise. You're ready and excited to start promoting your GiveSmart Fundraise donation page. The last step in getting a fully functional GiveSmart Fundraise account is to sign up for a merchant account so you w...

Occasionally, nonprofit organizations will experience stolen credit card testing on their accounts. This page outlines the basics about credit card testing and the fraud protection process GiveSmart Fundraise uses to ensure your organization and you...

The Merchant Center is the name of the reporting module that is linked to your merchant account. You can use the merchant center to access transaction/deposit reporting, order credit card swipers, and process refunds/voids. Access the Merchant Cen...

Funds are deposited once they have achieved a settled status.  This typically occurs the day after the donation has been processed. For more answers about merchant services, review the Frequently Asked Questions . ...

GiveSmart Fundraise does not retain full donor credit card information for security purposes. So if a recurring donation was set up on the temporary payment gateway, it cannot be moved to the merchant account, and will remain active on the temporary...