Merchant Services

The credit card processing fees assessed by the merchant services provider, CardConnect, are as follows:  MASTERCARD, VISA & DISCOVER: 3.5% AMEX:   3.95%   These fees will automatically be deducted from your bank account at the end of each m...

Donations collected through GiveSmart Fundraise will be batched to your bank account daily at 6:45pm Pacific. Batches will show up in your bank statement within 24 - 48 hours (depending on the bank) as soon as the transactions are settled. The depo...

iPad & Swiper Rentals To Rent Hardware Click Here Equipment rentals are the easy way to ensure you have compatible devices backed by vendor support for your event.  Ipad and swiper bundles, if needed, can be rented from GiveSmart.Fello.com...

IMPORTANT: Please make sure your mobile device is compatible with the swiper. If your device is not on this list, it will not work in conjunction with the swiper. Click here to view the list . Haven't ordered a swiper yet? Please review th...

Your monthly processing fee for money collected in the previous month's collection period is automatically withdrawn from the linked bank account once per month, between the 2nd and 5th (depending on weekends or holidays). If donations were also col...

A CardConnect merchant account is set up as the primary payment gateway for GiveSmart Fundraise, and is connected to any payment form in your GiveSmart account for credit card processing and subsequent direct deposit of processed transactions.   ...

If a donor accidentally clicks the donation button twice or types in the wrong amount, refunds are possible both within the GiveSmart Fundraise module, for full refunds or logging into your Merchant Center for a partial refund.  Full Refund or Void...

Submitting a voided check or bank letter As part of the underwriting process, merchant account providers require a voided check or bank letter to be included with the application, as they need to have a formal document from the bank in order to ver...

You may have additional questions about your Merchant Account. Below are some Frequently Asked Questions: What payment methods are accepted through my GiveSmart Fundraise forms?   How are collected donations transmitted to my bank account? ...

Revenue paid by credit card that was generated in the GiveSmart Fundraise module can be reconciled by reviewing both the transaction report within in GiveSmart Fundraise and the Merchant Center in CardPointe.   GiveSmart Fundraise Report ...

Occasionally, Non Profit organizations will experience Card Testing on a giving form. This article outlines the basics of what Card Testing is, and the protections that GiveSmart employs to help combat this behavior. What is Card Testing? Card T...

The CardPointe Merchant Center is the reporting module where you can view deposit/batch reporting, retrieve processing statements, issue partial refunds, and view any chargeback details.  Below, we take you through some of the most common function...

Funds are deposited once they have achieved a settled status.  This typically occurs the day after the donation has been processed. For more answers about merchant services, review the Frequently Asked Questions . ...

For security and compliance reasons, GiveSmart Fundraise does not transfer, store, or retain full credit card information. To transfer previous recurring donations from a different platform over to GiveSmart Fundraise, each donation would need t...