How do I unsubscribe a donor from recurring gift notifications?

While donors can opt out of text messages sent from your organization by replying "stop" (more here), this opt out does not apply to any SMS reminders or receipts associated with an active recurring donation. 

This article details how to stop notifications for a recurring donor. 


What text notifications do recurring donors receive?

After setting up a recurring gift, donors will receive a text notification before their credit card is charged: 

Thanks for giving to <organization name>.
Your <frequency> donation of <amount> will be processed this day.
To change, call 866-976-7999.

Donors will also receive a text acknowledgement after their credit card is successfully charged:

Thanks for giving to United Way.
Your monthly donation of $20 has been processed.
AUTH: JFKI8H


IMPORTANT: While donors can opt out of text messages sent from your organization by replying "stop", this will not opt them out of the SMS reminders or receipts associated with an active recurring donation. 


Disable Recurring Donation Notifications for a Donor

First, use the left navigation to head to Existing Reporting > Recurring Donations.


Locate the donor using the search filters.


Select Action on the far-right column > $ Manage Payments.



Here is where you can uncheck the SMS boxes so they won't receive those texts moving forward. Click Save to apply the changes. 

Note: For compliance reasons, the Email Payment Receipt cannot be disabled.