Customizing Text Message Responses

I want to change the wording of the automated text message that my supporters get when they text in to order tickets, complete a survey, etc."

Pledge Text

This message was set up and locked into place in this format due to regulations.

Right now, the only custom, automated message you can send is the one you can set up as a One Time Response in Engagement > SMS Subscription.

Engagement > SMS Subscription

For more on building an SMS Subscription activity, click here.

You can use the shareable link from any Activity with the SMS Subscription One Time Response message, but you will lose the functionality of the Fulfillment reminder text messages, which may result in less fulfillment rates.