How do I get notified of a failed recurring donation?

You can choose to receive a notification when a recurring donation fails to run. You could then reach out to the donor (aside from the automatic attempts our system makes) to ensure you collect a new payment method for their recurring donation. The notification you receive will look like this:

One of your recurring donations has been cancelled due to failing to bill for 5 days in a row. Here are the details:
Name: John Doe
Amount: $10.00
Phone: 15555555555
You can unsubscribe from these emails under User Info in your GiveSmart Fundraise Account.

To learn more about how to manage recurring donations, click here.

How to turn off the notifications

By default, all users will receive these notifications, but you can turn them off on your own account by following these steps:

  1. In the top right, click your name then Profile.
    User Profile Menu
  2. Uncheck the box labeled Enable Email Notification for Failed Recurring Donation
  3. Enter your GiveSmart Fundraise Current Password
  4. Click Update
    Profile - Failed Recurring