Availability: This experience is currently available only to early adopters.
Overview
MomentiveIQ Identity introduces a single, secure login across GiveSmart modules: Donor CRM, Events, and Fundraise. This update improves security, simplifies access, and lets you move between products without logging in again.
What to expect
- Admins will receive an email from Momentive Password Support to set or reset their password.
- This email is expected as part of the transition to MomentiveIQ Single Sign-On (SSO).
After resetting your password
To avoid login issues:
- Sign out of all GiveSmart products.
- Close any open browser tabs or windows.
- Open a new browser window (or use an incognito/private window).
- Log in using your newly reset password.
This clears older login sessions and prevents errors when switching products.
What this means for you
- One login, multiple products: Sign in once to access Events, Fundraise, and Donor CRM.
- Seamless navigation: Switch between products without re-authenticating.
- Important: Select “Remember me” during login to ensure smooth switching via the 9-dot menu.
Accessing GiveSmart
If you have access to one account
- You’ll be taken directly to your dashboard after logging in.
If you have access to multiple accounts
- You’ll be prompted to choose which account to work in.
- You can switch accounts anytime—no logout required.
Switching Between Modules
Use the Application Switcher (9-dot menu) in the top-right corner to move between Donor CRM, Events, and Fundraise.
- No additional login required.
- If you manage multiple accounts, you may be asked to confirm which one is correct.
Near Real-Time Data Published via Datahub
GiveSmart Events and Fundraise now publish data through the Datahub, replacing daily batch imports with near-real-time synchronization. This update does not impact your existing data mappings, nor does it change which data fields are synced.
What’s unchanged
- Existing data mappings
- Fields that sync to CRM
What’s improved
- Contacts and donors appear in CRM shortly after creation.
- Transactions appear within minutes of settlement.
Data control options
- Manual review on: Data appears for review before being added to CRM.
- Manual review off: Data syncs automatically.
Frequently Asked Questions (FAQs)
My password reset link expired—what should I do?
Click “Trouble signing in” on the login page to request a new reset email.
I reset my password, but still see a login error. Why?
Your browser likely has an older GiveSmart session saved.
Fix: Close all GiveSmart tabs, open a new (or incognito) window, and log in again.
Why am I asked to log in again when switching products?
You likely didn’t select “Remember me” during login.
What if my session times out?
You’ll be prompted to log in again through MomentiveIQ Identity.
I forgot my password—what do I do?
Use the “Trouble signing in” link on the login page.