MomentiveIQ Identity and Donor CRM Integration via Momentive Datahub

Overview

MomentiveIQ Identity introduces a single, secure login across GiveSmart modules: Donor CRM, Events, and Fundraise. This update improves security, simplifies access, and lets you move between products without logging in again.

What to expect

• Admins will receive an email from Momentive Password Support (<noreply@momentiveiq.com>)  to set or reset their password.
• This email is expected as part of the transition to MomentiveIQ Single Sign-On (SSO).

After resetting your password

To avoid login issues:

1. Sign out of all GiveSmart products.
2. Close any open browser tabs or windows.
3. Open a new browser window (or use an incognito/private window).
4. Log in using your newly reset password.

This clears older login sessions and prevents errors when switching products.

What this means for you

• One login, multiple products: Sign in once to access Events, Fundraise, and Donor CRM.
• Seamless navigation: Switch between products without re-authenticating.
• Important: Select “Remember me” during login to ensure smooth switching via the 9-dot menu.

Accessing GiveSmart

If you have access to one account

• You’ll be taken directly to your dashboard after logging in.

If you have access to multiple accounts

• You’ll be prompted to choose which account to work in.
• You can switch accounts anytime—no logout required.

Switching Between Modules

Use the Application Switcher (9-dot menu) in the top-right corner to move between Donor CRM, Events, and Fundraise.

• No additional login required.
• If you manage multiple accounts, you may be asked to confirm which one is correct.

Near Real-Time Data Published via Datahub

GiveSmart Events and Fundraise now publish data through the Datahub, replacing daily batch imports with near-real-time synchronization. This update does not impact your existing data mappings, nor does it change which data fields are synced.

What’s unchanged

• Existing data mappings
• Fields that sync to CRM

What’s improved

• Contacts and donors appear in CRM shortly after creation.
• Transactions appear within minutes of settlement.

Data control options

• Manual review on: Data appears for review before being added to CRM.
• Manual review off: Data syncs automatically.

Frequently Asked Questions (FAQs)

My password reset link expired—what should I do?

Click “Trouble signing in” on the login page to request a new reset email.

I reset my password, but still see a login error. Why?

Your browser likely has an older GiveSmart session saved.

Fix: Close all GiveSmart tabs, open a new (or incognito) window, and log in again.

I’m not receiving the password reset email. What should I do?

If you requested a password reset but do not see the email in your inbox, please try the following steps:

1. Check your Junk or Spam folder
Sometimes, automated emails may be filtered by your email provider. Please check your Spam or Junk folder for the password reset email.

2. Check your email security or filtering service
If your organization uses an email security service such as Mimecast, the message may be held in that system’s quarantine or filtering queue. Please review your Mimecast or similar email filtering dashboard.

3. Allow-list the sending domain
Your IT team may need to allow emails from our system. Ask them to allow-list the following sender address or domain to ensure future messages are delivered: noreply@momentiveiq.com

4. Try requesting the reset again
If you still do not see the email, use the “Trouble signing in?” or password reset option again and allow a few minutes for the email to arrive.

5. Contact support if the issue continues
If you have completed the steps above and still have not received the email, please contact your organization’s administrator or support team for assistance.

Why am I seeing an error when switching between GiveSmart applications?

This error is usually caused by multiple active login sessions or stored browser data.

1. Check for multiple sessions
Make sure you are not logged into GiveSmart in other tabs or browser windows. Running two sessions at the same time can cause conflicts when switching applications.

• Close other GiveSmart tabs or browsers

• Log out and sign in again

2. Clear your browser cache
Stored browser data can interfere with switching between applications.

• Clear your browser cache and cookies

• Restart your browser and sign in again

Why am I asked to log in again when switching products?

You likely didn’t select “Remember me” during login.

What if my session times out?

You’ll be prompted to log in again through MomentiveIQ Identity.

I forgot my password—what do I do?

Use the “Trouble signing in” link on the login page.