New Articles

  1. Error Message - Keyword String Already Taken

    When attempting to create or save a new keyword, the error message ' Keyword String Already Taken ' means that the keyword you are trying to save is already in use by another organization. Keywords need to be unique, as all GiveSmart Fundraise or...
  2. How do I map my GiveSmart payment form to a Salesforce Campaign?

    You have the Salesforce Integration with GiveSmart Fundraise , and would like to set up your GiveSmart form so that transactions made through that form will sync to a Campaign you've set up in Salesforce. This article details the steps needed to ma...
  3. What is a Donor Profile?

    When you click on a donor's name when viewing the results of a GiveSmart Fundraise Transaction Report , Pledge Report , or List , it will open up their Donor Profile . This profile compiles some information that has been captured throughout yo...
  4. How do I enable Email Notifications on a Form?

    If you want certain users in your organization to be alerted when a form is completed, navigate to your form's configuration and expand the Receipts and Notifications section .   To enable email notifications, check the 'Email' box by Notify R...
  5. Why are my Suggested Amounts Buttons not Showing?

    Your Suggested Amounts section is set to Show, but the buttons are not appearing on the form.  NOTE:  The Suggested Amounts section and buttons cannot be used in conjunction with a Calculated element (Derived Amount). In other words, ...
  6. How do I remove the default donation box on my form?

    Perhaps you've added custom form elements to your form such as Items  or a Drop Down , or, you have a Ticketing form  where you'd like to remove the additional donation option.   You've found that hiding the Suggested Amounts  section does ...
  7. GiveSmart Product Accessibility Assessment

    GiveSmart   Web Content Accessibility  Compliance Statement :   GiveSmart aspires to build an inclusive culture with our community. We are taking steps to ensure that web accessibility is part of our DNA as we develop, deliver,...
  8. Why are my donors not receiving Email Receipts?

    You’ve checked to make sure the email address was entered correctly, advised your donors to check their Spam/Junk folders, and have attempted to resend the receipt email , but you are still receiving reports that email receipts are not being rece...
  9. Why is my keyword Superseded?

    A Superseded Keyword happens when a new keyword activity is created using an existing keyword in your GiveSmart account. Since keywords need to be unique and can therefore only be active in one Campaign/Activity at a time, the former activity become...
  10. How do I stop new donations, purchases, or form submissions?

    Though perpetual fundraising is always encouraged, we understand there are situations where you'd want to prevent or stop new donations/purchases/submissions from being made through a GiveSmart Fundraise activity. Perhaps a goal or capacity has ...