You can choose to receive a notification when a recurring donation fails to process. This allows you to reach out to the donor directly (aside from the automatic attempts our system makes) to ensure you collect a new payment method for their recurring donation.
- Click on your name in the upper right.
- Select Profile.
- Put a checkmark in Enable Email Notification for Failed Recurring Donation
- Enter your password. Any time you make changes to your profile you will need to provide your current password.
- Click Update to receive these emails.
If you have a failed recurring donation, you will receive a notification email like this:
One of your recurring donations has been canceled due to failing to bill for 5 days in a row. Here are the details:
Name: John Doe