New Articles

  1. 2024 Q4

    October 1 - December 31 GiveSmart Events New Feature Multi-Factor Authentication:  When a user tries to add a card to their account from either the My Info tab, an item, Self Check-In,  or a text or email with the prompt to add a credit card ...
  2. 2024 Q3

    July 1 - September 30 GiveSmart Events Improvements Events App Swipes: Improves the read of the data when a swipe occurs. Org Hub Account Page : was updated to improve efficiency. It now features a link to the  help center article  on...
  3. Multi-Factor Authentication

    Last Updated: 1/8/25 Multi-Factor Authentication (MFA) is a security measure that will help verify your donors' identity and safeguard their payment details. This security feature is automatically enabled on all GiveSmart Fundraise payment form...
  4. Keyword String Already Taken

    When attempting to create or save a new keyword, the error message ' Keyword String Already Taken ' means that the keyword you are trying to save is already in use by another organization. Keywords need to be unique, as all GiveSmart Fundraise or...
  5. How do I map my GiveSmart payment form to a Salesforce Campaign?

    You have the Salesforce Integration with GiveSmart Fundraise , and would like to set up your GiveSmart form so that transactions made through that form will sync to a Campaign you've set up in Salesforce. This article details the steps needed to ma...
  6. What is a Donor Profile?

    When you click on a donor's name when viewing the results of a GiveSmart Fundraise Transaction Report , Pledge Report , or List , it will open up their Donor Profile . This profile compiles some information that has been captured throughout yo...
  7. How do I enable Email Notifications on a Form?

    If you want certain users in your organization to be alerted when a form is completed, navigate to your form's configuration and expand the Receipts and Notifications section .   To enable email notifications, check the 'Email' box by Notify R...
  8. Why are my Suggested Amounts Buttons not Showing?

    Your Suggested Amounts section is set to Show, but the buttons are not appearing on the form.  NOTE:  The Suggested Amounts section and buttons cannot be used in conjunction with a Calculated element (Derived Amount). In other words, ...
  9. GiveSmart Product Accessibility Assessment

    GiveSmart   Web Content Accessibility  Compliance Statement :   GiveSmart aspires to build an inclusive culture with our community. We are taking steps to ensure that web accessibility is part of our DNA as we develop, deliver,...
  10. Why are my donors not receiving Email Receipts?

    You’ve checked to make sure the email address was entered correctly, advised your donors to check their Spam/Junk folders, and have attempted to resend the receipt email , but you are still receiving reports that email receipts are not being rece...