New Articles

  1. Landing Page Image Hero - Uploading a Background New

    One of the most important aspects of the Campaign or Activity Landing Page is the Image Hero Section , which is what a visitor will first see when they visit your page.  Upload a Background Image To upload a background image, select the Edi...
  2. How do I unsubscribe a donor from recurring gift notifications? New

    While donors can opt out of  text messages sent from your organization by replying "stop" (more here ), this opt out does not apply to any SMS reminders or receipts associated with an active recurring donation.  This article details how to st...
  3. How do I assign a Peer Fundraiser to a Team? New

    When a supporter signs up as a peer fundraiser under a crowdfunding/peer to peer activity, they will have the option to Join a Team when editing their page. Read more on Team Management here .  If the Join a Team option is not enable...
  4. What is a Global User? New

    A Global User  is a user with single sign-on (SSO) access to multiple products.  If your organization has a bundled account structure, you may have access to the full GiveSmart product suite which can include the GiveSmart Fundraise , Events ,...
  5. Donor Portal New

    The Donor Portal gives your donors direct access to their donation history within the selected organization.  This allows them to view details and download receipts without the need to contact the organization.   Accessing the Donor Portal There a...
  6. 2024 Q4

    October 1 - December 31 GiveSmart Events New Feature Multi-Factor Authentication:  When a user tries to add a card to their account from either the My Info tab, an item, Self Check-In,  or a text or email with the prompt to add a credit card ...
  7. 2024 Q3

    July 1 - September 30 GiveSmart Events Improvements Events App Swipes: Improves the read of the data when a swipe occurs. Org Hub Account Page : was updated to improve efficiency. It now features a link to the  help center article  on...
  8. Multi-Factor Authentication

    Last Updated: 1/8/25 Multi-Factor Authentication (MFA) is a security measure that will help verify your donors' identity and safeguard their payment details. This security feature is automatically enabled on all GiveSmart Fundraise payment form...
  9. Error Message - Keyword String Already Taken

    When attempting to create or save a new keyword, the error message ' Keyword String Already Taken ' means that the keyword you are trying to save is already in use by another organization. Keywords need to be unique, as all GiveSmart Fundraise or...
  10. How do I map my GiveSmart payment form to a Salesforce Campaign?

    You have the Salesforce Integration with GiveSmart Fundraise , and would like to set up your GiveSmart form so that transactions made through that form will sync to a Campaign you've set up in Salesforce. This article details the steps needed to ma...