New Articles

  1. Why are my Suggested Amounts Buttons not Showing? New

    Your Suggested Amounts section is set to Show, but the buttons are not appearing on the form.  NOTE:  The Suggested Amounts section and buttons cannot be used in conjunction with a Calculated element (Derived Amount). In other words, ...
  2. Multi-Factor Authentication

    Last Updated: 12/19/24 Multi-Factor Authentication (MFA) is a security measure that will help verify your donors' identity and safeguard their payment details.  This security feature is automatically enabled on all GiveSmart Fundraise payment f...
  3. Keyword String Already Taken

    When attempting to create or save a new keyword, the error message ' Keyword String Already Taken ' means that the keyword you are trying to save is already in use by another organization. Keywords need to be unique, as all GiveSmart Fundraise or...
  4. What is a Donor Profile?

    When you click on a donor's name when viewing the results of a GiveSmart Fundraise Transaction Report , Pledge Report , or List , it will open up their Donor Profile . This profile compiles some information that has been captured throughout yo...
  5. How do I enable Email Notifications on a Form?

    If you want certain users in your organization to be alerted when a form is completed, navigate to your form's configuration and expand the Receipts and Notifications section .   To enable email notifications, check the 'Email' box by Notify R...
  6. GiveSmart Product Accessibility Assessment

    GiveSmart   Web Content Accessibility  Compliance Statement :   GiveSmart aspires to build an inclusive culture with our community. We are taking steps to ensure that web accessibility is part of our DNA as we develop, deliver,...
  7. Why are my donors not receiving Email Receipts?

    You’ve checked to make sure the email address was entered correctly, advised your donors to check their Spam/Junk folders, and have attempted to resend the receipt email , but you are still receiving reports that email receipts are not being rece...
  8. How do I stop new donations, purchases, or form submissions?

    Though perpetual fundraising is always encouraged, we understand there are situations where you'd want to prevent or stop new donations/purchases/submissions from being made through a GiveSmart Fundraise activity. Perhaps a goal or capacity has ...
  9. What Payment Methods are accepted through GiveSmart Fundraise Forms?

    Your GiveSmart Fundraise online forms can accept the following payment methods: Credit Card (all major networks) PayPal/Venmo Apple Pay (non-recurring) Google Pay (non-recurring) Note: It's not currently possible to accept paymen...
  10. Where can I find the Public Link to my Forms?

    For any Activity you create within GiveSmart Fundraise, this generates an Online Form. This article details how to locate the Public (shareable) Link to any online form.   Important Note: The Public Link is the only secure and shareable link...