Popular Articles

  1. What are the Processing Fees associated with my Merchant Account?

    The credit card processing fees assessed by the merchant services provider, Fiserv (formerly CardConnect), are as follows:  MASTERCARD, VISA & DISCOVER: 3.5% AMEX:   3.95%   These fees will automatically be deducted from your bank account ...
  2. How are collected donations transmitted to my bank account

    Donations collected through GiveSmart Fundraise will be batched to your bank account daily at 6:45 pm Pacific. Batches will appear in your bank statement within 24-48 hours (depending on your bank) as soon as the transactions are settled. The dep...
  3. Promotional Codes

    When you want to give your supporters a discount for purchasing their tickets, you can offer them a promotional code. Please note that Promotional Codes only work with Ticket and Item  Form Elements . It does not work with the Calculated...
  4. Create Lists from Contacts

    You have a group of people within GiveSmart Fundraise that you want to reach through texting, but you don't have a specific list for them. You could export a list , make your modifications in the .csv file and upload it into a new list , or yo...
  5. Changing Your Password

    Change Your Own Password (Fundraise Only Customers) Click on your Name and Organization in the top right of your Dashboard. Click Profile . You will be asked to enter your  current password , and then input and confirm your  new password ...
  6. Archive Forms

    Activities can have multiple forms. If you have an extra online form that you wish to remove from an activity, you can archive it. When we say archive, it will actually delete the form itself, but maintain any data collected on that form, so you can...
  7. Telephone Consumer Protection Act (TCPA) Fact Sheet for Non-Profits

    The Telephone Consumer Protection Act (“TCPA”) was enacted in 1991 and codified in Section 227 of the Communications Act of 1934. The FCC adopted updated rules effective October 16, 2013. Although the new rules contain changes affecting for-profit ...
  8.  Activity Landing Page Training

    The GiveSmart Fundraise Intermediate series of training sessions build on the Fundamentals with four additional sessions/topics, so you can make the most out of your GiveSmart Fundraise account. For more on the recordings, click here . The Activ...
  9.  Text to Donate Activities Training

    The GiveSmart Fundraise Fundamentals series of training sessions take you through the most common usage of a GiveSmart Fundraise account, through four different sessions.  For more on the  recordings, click here . This course will take you through...
  10. Apple Pay

    *Fiserv (formerly CardConnect) Apple Pay gives your supporters on supported Apple devices the option to pay with Apple Pay. This will give them the convenience of more options to donate how they want: Credit/Debit, PayPal and Apple Pay. If ...