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How can people subscribe to receive text messages?

Published On: 07/17/2017 in Campaigns & Activities SMS Subscription

There are three ways people can subscribe to receive text messages. Each of these subscription methods is TCPA compliant . 1. Upload a list of supporters. To learn how to upload a list, click here . When the first text message is sent...
Can multiple event producers use our account if our organization is the beneficiary of their event?

Published On: 07/17/2017 in Campaigns & Activities Live Event Assistance

We often have clients with multiple events per year, produced by different parties, but all benefiting the same nonprofit organization. We hope you use your GiveSmart Fundraise account for as many fundraising opportunities as possible! Option 1: ...
Emergency After-Hours Event Support

Published On: 07/17/2017 in Campaigns & Activities Live Event Assistance

If there is an URGENT issue only, such as the system going down during an event, you may call (855) 322-4483 to contact after-hours technical support. Text URGENT to 51555 to receive this info via text message. ...
What happens if one of my donors text the wrong keyword?

Published On: 07/12/2017 in Campaigns & Activities General & FAQ

If your donor accidentally texts a wrong keyword they will most likely receive an "Invalid Keyword" message. If your donor accidentally texts a wrong keyword that is registered to another nonprofit organization they will receive the other organi...
How do I keep track of text messages sent, scheduled and received?

Published On: 07/04/2017 in Message Center Text

Select Text within the Message Center of the left navigation bar. On the side menu, click Outbox to see how many messages were sent when. The number in the sent column shows how many people the message went to. The Stats give you Text Analy...
Manage Lists: Mobile Subscriber Lists

Published On: 06/27/2017 in People Lists

To see lists of subscribers for crowdfunding, fundraising and mobile marketing campaigns click Lists . View subscribers By List or By Individual . Clicking on each list shows a breakdown of which numbers are verified and how many numb...
How will I know when my mobile validation list has uploaded?

Published On: 06/26/2017 in People Lists

After uploading your list from Lists > +New List you can refresh the active list screen to see how many numbers have been verified. Usually this process only takes a few minutes. If you have a large list, or if your list has many fields, th...
Changing Your Password

Published On: 06/25/2017 in Setup & Settings General & FAQ

Change Your Own Password (Fundraise Only Customers) Click on your Name and Organization in the top right of your Dashboard. Click Profile . You will be asked to enter your current password , and then input and confirm your new password ...
Why only 134 Characters for my text message?

Created On: 06/26/2017 in Message Center Text

The original standard texting system is known as Short Message Service or SMS. The SMS format allows for a maximum of 160 characters to be sent to a mobile number that is able to accept text messages. This format is generally synonymous with the ter...
Are donor and supporter mobile phone numbers automatically collected?

Published On: 06/22/2017 in Setup & Settings General & FAQ

Yes. When somebody texts one of your keywords to the correct shortcode, their mobile number is automatically collected. This applies to all kinds of keywords on any of the shortcodes (41444, 51555, 71777, 91999) Constituents that interact with keyw...