New Articles

  1. Pledged, Pending, and Collected Donations

    What is meant by Pledged, Pending and Collected Donations? Collected Donations Donations that have been completed and fully processed. Pending Donations Donations that have been completed, but have not yet been fully processed. The funds are in ...
  2. Are donor and supporter mobile phone numbers automatically collected?

    Yes. When somebody texts one of your keywords to the correct shortcode, their mobile number is automatically collected. This applies to all kinds of keywords on any of the shortcodes (41444, 51555, 71777, 91999) Constituents that interact with keyw...
  3. Telephone Consumer Protection Act (TCPA) Fact Sheet for Non-Profits

    The Telephone Consumer Protection Act (“TCPA”) was enacted in 1991 and codified in Section 227 of the Communications Act of 1934. The FCC adopted updated rules effective October 16, 2013. Although the new rules contain changes affecting for-profit ...
  4. Crowdfunding and Peer to Peer Campaign Quick Setup Video

    This video provides a quick set up overview of the entire Peer to Peer and Crowdfunding campaign set up. ...
  5. Display the Fundraising Thermometer On-Screen

    Here is everything you will need to display your fundraising thermometer at an event: Projector and screen / white wall OR a television A computer Note: For events it is recommended to have at least 2-3 computers: one for the thermometer, one ...
  6. When does our contract renew or expire?

    Agreements automatically renew annually on your sign up date. Agreements do not automatically expire. Contact your Account Manager or our Support Team if you have any questions about your account.
  7. Template Powerpoint Instruction Slide

    Text to Pledge Text to Donate Text to Pledge Instruction Slide Text to Donate Instruction Slide If you also need Table Tent templates, click here . ...
  8. Merchant Account Application - Voided Check or Bank Letter

    Submitting a voided check or bank letter As part of the underwriting process, merchant account providers require a voided check or bank letter to be included with the application, as they need to have a formal document from the bank in order to ver...
  9. Customizing the Automated Text Message Response

    Due to strict TCPA regulations, organizations cannot change the initial text when a donor texts in to your donation keyword. However, there is an easy workaround. Instead of asking donors to use your Text to Donate keyword, you can use the Text to ...
  10. How do I create short links for donation pages?

    All donation forms have an automatically generated short link provided for you. The first way to find the link is to click on one of the form types in the navigation menu at the top, such as Fundraising > Text to Donate . If you have already c...