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Telephone Consumer Protection Act (TCPA) Fact Sheet for Non-Profits

Published On: 04/24/2017 in Message Center Text

The Telephone Consumer Protection Act (“TCPA”) was enacted in 1991 and codified in Section 227 of the Communications Act of 1934. The FCC adopted updated rules effective October 16, 2013. Although the new rules contain changes affecting for-profit ...
Crowdfunding and Peer to Peer Campaign Quick Setup Video

Created On: 04/17/2017 in Campaigns & Activities Crowdfunding and Peer-to-Peer Fundraising

This video provides a quick set up overview of the entire Peer to Peer and Crowdfunding campaign set up. ...
Display the Fundraising Thermometer On-Screen

Published On: 03/15/2017 in Campaigns & Activities Thermometer

Here is everything you will need to display your fundraising thermometer at an event: Projector and screen / white wall OR a television A computer Note: For events it is recommended to have at least 2-3 computers: one for the thermometer, one ...
When does our contract renew or expire?

Published On: 04/23/2018 in Setup & Settings Billing

Agreements automatically renew annually on your sign up date. Agreements do not automatically expire. Contact your Account Manager or our Support Team if you have any questions about your account.
Template Powerpoint Instruction Slide

Published On: 09/21/2017 in Campaigns & Activities Live Event Assistance

Text to Pledge Text to Donate Text to Pledge Instruction Slide Text to Donate Instruction Slide If you also need Table Tent templates, click here . ...
Merchant Account Application - Voided Check or Bank Letter

Created On: 03/02/2018 in Setup & Settings Merchant Services

Submitting a voided check or bank letter As part of the underwriting process, merchant account providers require a voided check or bank letter to be included with the application, as they need to have a formal document from the bank in order to ver...
Customizing the Automated Text Message Response

Published On: 02/21/2018 in Campaigns & Activities Text to Donate Fundraising

Due to strict TCPA regulations, organizations cannot change the initial text when a donor texts in to your donation keyword. However, there is an easy workaround. Instead of asking donors to use your Text to Donate keyword, you can use the Text to ...
How do I create short links for donation pages?

Published On: 07/04/2017 in Campaigns & Activities General & FAQ

All donation forms have an automatically generated short link provided for you. The first way to find the link is to click on one of the form types in the navigation menu at the top, such as Fundraising > Text to Donate . If you have already c...
What donor information is exported in a donation report?

Published On: 05/13/2018 in Reporting

Donation forms can be customized with unlimited fields for donor data collection. All donor data can be exported so you can sort it and, if you'd like, upload it to your Customer relationship management (CRM) system. Common required donor data fiel...
Moving Form Elements

Created On: 02/27/2019 in Campaigns & Activities General & FAQ

You have a detailed form element, and you realize it is in the wrong place on your form. Or you just want to rearrange the visible elements on your form. With the Move Form command you can further personalize your forms to that exact look you desi...