New Articles

  1. How do I move the Online Form so it won't cover part of my image?

    If the form covers the key element in your background image, you can change the placement of the form from the Center of the page to Left or Right. Make this change from within the Activity design in Logo and Branding . ...
  2. How can I use PayPal for Recurring Donations

    In order to automatically initiate recurring donations via PayPal - not asking the donor to go through PayPal every time - you need to have Reference Transactions enabled by PayPal for your account.  Before you set PayPal to accept Recurring Paym...
  3. What do the colors on the campaign tiles mean?

    The colors on the campaign tiles on the dashboard will usually be a teal or opal color, but you may see other colors. These other colors indicate that the only activity you have in that campaign is a Text to Donate form or a Crowdfunding and Peer-...
  4. Quick Start Account Checklist

    You just signed up with GiveSmart Fundraise. Your event is days away. Here are the absolute basics you need to get ready for your even. Click the buttons to be taken to the instruction pages: Do This Create a Merchant Account.   You need a wa...
  5. How many messages should people expect to receive?

    Donors who text a Fundraising/Engagement (41444 or 91999), Crowdfunding (71777) or Subscription (51555) keyword will receive an automatic reply message. Donors who text a donation (41444 or 91999) and do not fulfill their pledge will receive three ...
  6. Why is there no mobile number for failed credit card donations?

    If there is no mobile number captured for a donation that has failed, this means the donor tried to donate directly through a web form, without sending a text message and without entering a phone number. GiveSmart Fundraise will have no record of a ...
  7. Basic Disaster Relief Campaign

    This video will quickly show you how to set up a basic disaster relief campaign.  It is a streamlined process to help you get a donation form in place as fast as possible, so you can spend your time helping others during the disaster.  When you have...
  8. What if we want to cancel our account?

    If you wish to cancel your subscription or want to know what your terms are, please contact your account manager or GiveSmart Fundraise Support . ...
  9. How can I add a custom message to my Thank You page?

    Donors see your T hank You page after making a donation. You can customize the text on this page and add a "Next" button that links to whatever page you'd like. To edit the Thank You page, click on your keyword from the Dashboard. Make sure you...
  10. How long does it take for a keyword to be live or turned on?

    Crowdfunding and Peer-to-Peer Fundraising (71777), Text to Donate Fundraising/Engagement (41444 or 91999) and SMS Subscription (51555) keywords are live instantly on all cell phone carriers. The moment you save the keyword on your account, it is you...