Updated Articles

  1. How can a fundraiser edit their personal fundraising page? Updated

    Often, your fundraisers may want to make changes to their Personal Fundraising Page . Maybe they want to change their profile picture, message to their supporters, or join a team. There are three ways they can access their personal fundraising pa...
  2. How do I Move Pledges or Donations? Updated

    What are some situations where I'd need to move a donation or pledge? Most commonly, if a donor initiated a pledge or made a donation to an incorrect activity or page, you have the ability to move it to the correct one. Some other use cases are l...
  3. How do I enter an Offline Donation? Updated

    The Enter Offline Donation page allows you to record cash, check, or other donations acquired outside of GiveSmart Fundraise in order to update campaign totals and record donor contact information.  Where will Offline Donations appear?  Any do...
  4. Credit Card Testing Explained

    Occasionally, Non Profit organizations will experience Card Testing on a giving form. This article outlines the basics of what Card Testing is, and the protections that GiveSmart employs to help combat this behavior. What is Card Testing? Card T...
  5. Multi-Factor Authentication

    Last Updated: 12/19/24 Multi-Factor Authentication (MFA) is a security measure that will help verify your donors' identity and safeguard their payment details.  This security feature is automatically enabled on all GiveSmart Fundraise payment f...
  6. Apple Pay

    Apple Pay gives your supporters on supported Apple devices the option to pay with Apple Pay. This will give them the convenience of more options to donate how they want: Credit/Debit, PayPal and Apple Pay. If you have a CardConnect payment...
  7. Google Pay

    Google Pay gives your supporters an alternative payment option. This provides them the convenience of more options to donate how they want: Credit/Debit, PayPal , Google Pay and Apple Pay. If you have a CardConnect payment processor, then y...
  8. How do I remove the default donation box on my form? New

    Perhaps you've added custom form elements to your form such as Items  or a Drop Down , or, you have a Ticketing form  where you'd like to remove the additional donation option.   You've found that hiding the Suggested Amounts  section does ...
  9. Image Sizes

    Image sizes on the forms will often stretch or shrink as needed, but it is recommended to have any image in your form be least a width of 476 pixels or more, so that other sites that may share image from your forms, like Facebook, will display the...
  10. Payment Information Section

    This is the section of your form design where your donors enter their method of payment. While you can configure several elements to this section, some elements are required, as described below. If you do not have PayPal or Apple Pay enabl...