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Last Updated: 06/26/2025
in Reporting
For any transaction paid via GiveSmart Fundraise, you can opt to either resend the receipt to a donor via email, or download the receipt as a PDF from Existing Reporting > Search Transactions . Note: Receipts can only be downloaded o...
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If a donor accidentally clicks the donation button twice or types in the wrong amount, refunds are possible both within the GiveSmart Fundraise module, for full refunds, or by logging into your Merchant Center for a partial refund. Full Refund o...
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Multi-Factor Authentication (MFA) is a security measure that will help verify your donors' identity and safeguard their payment details. This security feature is enabled by request to Support, and can either be enabled globally on all GiveSmart Fu...
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*Fiserv (formerly Cardconnect) The CardPointe Merchant Center is the reporting module where you can view deposit/batch reporting, retrieve processing statements, issue partial refunds, and view any chargeback details. Below, we take you through ...
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Collect your Sponsor's information with the Contact Information section. You will want to add elements to this section to collect better information about your Sponsor, such as Company Name and Website. Section Heading This is where you can...
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Collect your supporters' information with the Contact Information section. Section Heading - This is where you can modify the wording of the section header displayed above the corresponding section on your donation form. You can also leave i...
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For security and compliance reasons, GiveSmart Fundraise does not transfer, store, or retain complete credit card information. To transfer previous recurring donations from a different platform over to GiveSmart Fundraise, each donation would ne...
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Donations collected through GiveSmart Fundraise will be batched to your bank account daily at 6:45 pm Pacific. Batches will appear in your bank statement within 24-48 hours (depending on your bank) as soon as the transactions are settled. The dep...
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The credit card processing fees assessed by the merchant services provider, Fiserv (formerly CardConnect), are as follows: MASTERCARD, VISA & DISCOVER: 3.5% AMEX: 3.95% These fees will automatically be deducted from your bank account ...
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*Fiserv (formerly CardConnect) Apple Pay gives your supporters on supported Apple devices the option to pay with Apple Pay. This will give them the convenience of more options to donate how they want: Credit/Debit, PayPal and Apple Pay. If ...