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Last Updated: 01/21/2026
in Reporting
When and Why You Might Move a Donation or Pledge You may occasionally need to move a donation or pledge after it has been submitted. This is most often done when a gift was made to the wrong page or activity. Some other use cases are listed below...
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When your donors donate, they will automatically be emailed a receipt of their donation after submitting a gift. Year-End Consolidated Receipts allow donors to receive a single summary of all their contributions within a year, perfect for...
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GiveSmart Fundraise supports an unlimited number of users on your account. If there are others in your organization that need access to the platform you can easily add additional users. From the Users category, you can create new users, edit exist...
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Last Updated: 01/15/2026
in Setup & Settings General & FAQ
A Global User is a user with single sign-on (SSO) access to multiple products. If your organization has a bundled account structure, you may have access to the full GiveSmart product suite which can include the GiveSmart Fundraise , Events...
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How do I add PayPal and Venmo as payment options for my donors? Your donors can pay by either PayPal or Venmo on GiveSmart Fundraise payment forms once you sync your GiveSmart Fundraise account with your PayPal Business Account. To do so, go int...
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Last Updated: 01/07/2026
in Training
The GiveSmart Fundraise Intermediate series of training sessions build on the Fundamentals with four additional sessions/topics, so you can make the most out of your GiveSmart Fundraise account. For more on the recordings, click here . To learn ...
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Why Are Donors Not Receiving Email Receipts? You’ve confirmed the donor’s email address is correct, advised them to check their Spam/Junk folder, and have attempted to resend the receipt email , but the emails still aren’t getting through. Here’...
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October 1 - December 31 GiveSmart Events New Features: OTA via SMS OTP via SMS adds an important layer of security for donors which authenticates the new card transactions through One passcodes and enhances security measures for the ...
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Occasionally, Non Profit organizations will experience Card Testing on a giving form. This article outlines the basics of what Card Testing is, and the protections that GiveSmart employs to help combat this behavior. What is Card Testing? Card T...
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One-Time Passcode (OTP, formerly known as Multi-Factor Authentication ) is a security measure that will help verify your donors' identity and safeguard their payment details. This security feature is enabled by request to Support, and can eithe...