Updated Articles

  1. 2023 Q3

    July 1 - September 30 GiveSmart Events Improvements Pin Reset Improvements:  Pin codes will now be a combination of 6 letters or numbers.  Letters and numbers of similar appearance have been excluded (EX: 1 & l). Single Sign-On Admin Updates:...
  2. When do nonprofit organizations receive collected donations?

    Funds are deposited once they have achieved a settled status.  This typically occurs the day after the donation has been processed. For more answers about merchant services, review the Frequently Asked Questions . ...
  3. How will fees be charged if I have a merchant account?

    Your monthly processing fee for money collected in the previous month's collection period is automatically withdrawn from the linked bank account once per month, between the 2nd and 5th (depending on weekends or holidays). If donations were also col...
  4. How are collected donations transmitted to my bank account

    Donations collected through GiveSmart Fundraise will be batched to your bank account daily at 6:45pm Pacific. Batches will show up in your bank statement within 24 - 48 hours (depending on the bank) as soon as the transactions are settled. The depo...
  5. Import Donors from FR50

    If you have donors in your FR50 account and wish to bring their details into GiveSmart Fundraise so you can text them or do other things, you can import their data from FR50 to GiveSmart Fundraise. Fundraising 50 helps nonprofit organizations incr...
  6. Export Report for FR50

    The GiveSmart Fundraise reports allow you to import the information into FR50. Fundraising 50 helps nonprofit organizations increase campaign effectiveness, easily measure campaign progress and deliver on your mission, all within a single system. ...
  7. Thermometer Types and Features in GiveSmart Fundraise

    Your GiveSmart Fundraise account has several styles of "thermometers" to show you and your supporters how you are progressing toward your goals in your event, campaign and more. This page shows what each thermometer option features and examples of ...
  8. Query String Parameters

    Create unique links for your supporters, so when they go to your form, such as from an email, their information is already populated in the form. Please note, this may be considered a more advanced option available to you. If you have concerns unde...
  9. Do donors receive donation confirmations or acknowledgements?

    When a donation has been successfully completed, the donor will receive a thank you text message and email confirmation (based on the information the donor provided on the donation form). Please note customers who are set up with a merchant account ...
  10. Are donor and supporter mobile phone numbers automatically collected?

    Yes. When somebody texts one of your keywords to the correct shortcode, their mobile number is automatically collected. This applies to all kinds of keywords on any of the shortcodes (41444, 51555, 71777, 91999) Constituents that interact with keyw...