Updated Articles

  1. Can I transfer Recurring Donations from a different platform to my GiveSmart Merchant Account?

    For security and compliance reasons, GiveSmart Fundraise does not transfer, store, or retain complete credit card information. To transfer previous recurring donations from a different platform over to GiveSmart Fundraise, each donation would ne...
  2. How are collected donations transmitted to my bank account

    Donations collected through GiveSmart Fundraise will be batched to your bank account daily at 6:45 pm Pacific. Batches will appear in your bank statement within 24-48 hours (depending on your bank) as soon as the transactions are settled. The dep...
  3. What are the Processing Fees associated with my Merchant Account?

    The credit card processing fees assessed by the merchant services provider, Fiserv (formerly CardConnect), are as follows:  MASTERCARD, VISA & DISCOVER: 3.5% AMEX:   3.95%   These fees will automatically be deducted from your bank account ...
  4. Apple Pay

    *Fiserv (formerly CardConnect) Apple Pay gives your supporters on supported Apple devices the option to pay with Apple Pay. This will give them the convenience of more options to donate how they want: Credit/Debit, PayPal and Apple Pay. If ...
  5. Google Pay

    *Fiserv (formerly CardConnect) Google Pay gives your supporters an alternative payment option. This provides them the convenience of more options to donate how they want: Credit/Debit, PayPal , Google Pay and Apple Pay. If you have a Fiserv...
  6. Is my merchant account PCI Compliant?

    *Fiserv (formerly CardConnect) A Fiserv merchant account is set up as the primary payment gateway for GiveSmart Fundraise and is connected to any payment form in your GiveSmart account for credit card processing and subsequent direct deposit of p...
  7. Donor Experience with Crowdfunding and Peer-to-Peer Fundraising

    Your donors can reach your Crowdfunding and Peer-to-Peer Fundraising activity in a variety of ways:  They can start on your main Fundraising Page where they can browse through teams and individual fundraisers From a friend or colleague supp...
  8. Receipts and Notifications Section

    The Receipts and Notifications section of your form configuration allows you to control the automated communication with your constituents, customized for any particular form.  You can configure and customize the Email Receipt and Email Notificat...
  9.  How Do I Set Up my Website Donation Form?

    Anyone, anywhere can make a donation through the Website Donation Form on your website. An online giving page is meant to stand alone with a custom URL that can be shared and linked to, or securely embedded on your organization’s website or Fac...
  10. GiveSmart Fundraise Salesforce Integration

    How does it work? The GiveSmart Fundraise Salesforce Integration  is a daily automated API sync, which syncs newly settled transactions to your Salesforce NPSP instance as Opportunities.    Once the field mappings are established and the sy...