Updated Articles

  1.  How do I send a text message?

    From the left navigation, select Text under Message Center. To send an single message Message Title: This is an internal title, never seen by your message recipients, so you can easily identify messages in your Outbox, which is where...
  2. Set Up a Text to Subscribe (SMS) Activity

    A Text-to-Subscribe activity allows your supporters to text your unique keyword to 51555, to opt in to receive texts from your organization. This activity type is a marketing opportunity to create general awareness about your organization, upcomin...
  3. Keyword String Already Taken

    When attempting to create or save a new keyword, the error message ' Keyword String Already Taken ' means that the keyword you are trying to save is already in use by another organization. Keywords need to be unique, as all GiveSmart Fundraise or...
  4. How do I Move Pledges or Donations? Updated

    What are some situations where I'd need to move a donation or pledge? Most commonly, if a donor initiated a pledge or made a donation to an incorrect activity or page, you have the ability to move it to the correct one. Some other use cases are l...
  5. What is a Donor Profile?

    When you click on a donor's name when viewing the results of a GiveSmart Fundraise Transaction Report , Pledge Report , or List , it will open up their Donor Profile . This profile compiles some information that has been captured throughout yo...
  6. Merchant Account FAQs

    You may have additional questions about your Merchant Account. Below are some Frequently Asked Questions: What payment methods are accepted through my GiveSmart Fundraise forms?   How are collected donations transmitted to my bank account? ...
  7. Can I transfer Recurring Donations from a different platform to my GiveSmart Merchant Account?

    For security and compliance reasons, GiveSmart Fundraise does not transfer, store, or retain full credit card information. To transfer previous recurring donations from a different platform over to GiveSmart Fundraise, each donation would need t...
  8. Receipts and Notifications Section

    The Receipts and Notifications section of your form configuration allows you to control the automated communication with your constituents, customized for any particular form.  You can configure and customize the Email Receipt and Email Notificat...
  9. Ticketing Activity Design

    Your Ticketing Activity starts with a well-crafted form to sell your tickets. This article will guide you through the process. First, you will want to make sure your Event Details are set. The Event Details will automatically be added to your initi...
  10. How do I enter an Offline Donation? Updated

    The Enter Offline Donation page allows you to record cash, check, or other donations acquired outside of GiveSmart Fundraise in order to update campaign totals and record donor contact information.  Where will Offline Donations appear?  Any do...