Updated Articles

  1. How do I edit the Social Media Settings for a Crowdfunding and Peer to Peer Activity?

    The Social Media Settings for a Crowdfunding and Peer to Peer Fundraising activity allow you to customize a default post message when a constituent clicks on one of the four available social network buttons. You will be able to personalize the s...
  2. How do I get notified of a failed recurring donation?

    As a GiveSmart Fundraise user, you can choose to receive an email notification when a recurring donation fails to bill. This email will include details about the recurring donation so you can reach out to the donor to help update their card informat...
  3. Automatic Fulfillment Reminders

    Supporters who have pledged to donate will fulfill their pledge 70-80% of the time when reminders are sent. GiveSmart Fundraise's pledging functionality works in conjunction with Text to Donate, where a supporter can initiate a pledge by texting y...
  4. How can a fundraiser edit their personal fundraising page?

    Often, your fundraisers may want to make changes to their Personal Fundraising Page . Maybe they want to change their profile picture, message to their supporters, or join a team. There are three ways they can access their personal fundraising pa...
  5.  How do I send a text message?

    From the left navigation, select Text under Message Center. To send an single message Message Title: This is an internal title, never seen by your message recipients, so you can easily identify messages in your Outbox, which is where...
  6. Set Up a Text to Subscribe (SMS) Activity

    A Text-to-Subscribe activity allows your supporters to text your unique keyword to 51555, to opt in to receive texts from your organization. This activity type is a marketing opportunity to create general awareness about your organization, upcomin...
  7. How do I Move Pledges or Donations?

    What are some situations where I'd need to move a donation or pledge? Most commonly, if a donor initiated a pledge or made a donation to an incorrect activity or page, you have the ability to move it to the correct one. Some other use cases are l...
  8. What is a Donor Profile?

    When you click on a donor's name when viewing the results of a GiveSmart Fundraise Transaction Report , Pledge Report , or List , it will open up their Donor Profile . This profile compiles some information that has been captured throughout yo...
  9. Merchant Account FAQs

    You may have additional questions about your Merchant Account. Below are some Frequently Asked Questions: What payment methods are accepted through my GiveSmart Fundraise forms?   How are collected donations transmitted to my bank account? ...
  10. Can I transfer Recurring Donations from a different platform to my GiveSmart Merchant Account?

    For security and compliance reasons, GiveSmart Fundraise does not transfer, store, or retain full credit card information. To transfer previous recurring donations from a different platform over to GiveSmart Fundraise, each donation would need t...