Updated Articles

  1. 2024 Q4

    October 1 - December 31 GiveSmart Events New Feature Multi-Factor Authentication:  When a user tries to add a card to their account from either the My Info tab, an item, Self Check-In,  or a text or email with the prompt to add a credit card ...
  2. 2024 Q3

    July 1 - September 30 GiveSmart Events Improvements Events App Swipes: Improves the read of the data when a swipe occurs. Org Hub Account Page : was updated to improve efficiency. It now features a link to the  help center article  on...
  3. Embedding a Form into a website

    Online Forms created within a Fundraise Activity can be embedded into a website using an iframe HTML code. Embedding refers to the practice of having one web page being opened while in (embedded in) another webpage. This gives the impression that...
  4. Image Sizes

    Image sizes on the forms will often stretch or shrink as needed, but it is recommended to have any image in your form be least a width of 476 pixels or more, so that other sites that may share image from your forms, like Facebook, will display the...
  5. Payment Information Section

    This is the section of your form design where your donors enter their method of payment. While you can configure several elements to this section, some elements are required, as described below. If you do not have PayPal or Apple Pay enabl...
  6. Create an Activity

    Activities are created within a campaign and are used to create and organize forms.  An activity can be created by selecting New Activity from the dashboard, clicking the + icon on a campaign card or by selecting New Activity from within a cam...
  7. Where can I find the Public Link to my Forms?

    For any Activity you create within GiveSmart Fundraise, this generates an Online Form. This article details how to locate the Public (shareable) Link to any online form.   Important Note: The Public Link is the only secure and shareable link...
  8. How can I let my donors cover the Processing Fee?

    You can configure an option to allow donors to help cover the credit card Processing Fees associated with their donation. When a donor opts in to help cover the fee, an amount is added to their intended donation to offset the fees that are charge...
  9. Why are my donors not receiving Email Receipts?

    You’ve checked to make sure the email address was entered correctly, advised your donors to check their Spam/Junk folders, and have attempted to resend the receipt email , but you are still receiving reports that email receipts are not being rece...
  10. PayPal and Venmo FAQ

    How do I add PayPal and Venmo as payment options for my donors? Your donors can pay by either PayPal or Venmo on GiveSmart Fundraise payment forms once you sync your GiveSmart Fundraise account with your PayPal Business Account. To do so, go int...